Service DESIGN THINKINg, implementation & innovation trainings

based on Silicon Valley Innovation methods. Open trainings and customised inhouse-trainings.


GET a Service Design CERTIFICATE BASIC or advanced

awarded by the international Service Design Network

In house Training starting from 2 days.

"A Service design training will enable participants to integrate the agile service design process skills within their own work routines. It is not just about learning new methods and tools, it is all about embracing a human-centred mindset and being able to face challenges that arise with the digital transformation."

Service Design BASIC (Process, Methods)

Service Design ADVANCED (Organisational Change, Innovation Management)


SERVICE DESIGN certificate


Service Design TRainings

in Cooperation with the XDI Institut

01.-03. Juli 2019 Munich at Combinat (Language German)
07.-09. October 2019 Hamburg at BetaHaus
(Language German)
04.-06. November 2019 Berlin at Ahoy!
(Language German)
18.-20. November 2019 Munich
(Language German)






Service Design COURSE & certification

in Cooperation With c+plus Vienna And Prof. Birgit Mager @virtual identity Munich

Termin 1:  28. - 29. März 2019

Termin 2: 6. - 7.  Mai 2019

Termin 3: 3. - 4. Juni 2019

6 Days





Service Design & Organisational Change

Service Design DOING & DELIVEry

In Cooperation WITH the Service Design Network, Prof. Birgit Mager

Cologne, Service Design Network Space, Loft 33

coming again in Autumn (Language English)

How can it be ensured that complex service design concepts can be successfully implemented with clients? The workshop will approach the topic of implementation from different directions. Current trends in research, practice and general implementation success factors are presented, discussed and reflected on the basis of own projects. //

Wie kann sicher gestellt werden, dass komplexe Service Design Konzepte mit Kunden erfolgreich umgesetzt werden können? Der Workshop wird sich dem Thema Implementierung aus verschiedenen Richtungen nähern. So werden aktuelle Trends in Forschung und Praxis aufgezeigt, generelle Implementierungs-Erfolgsfaktoren vorgestellt, gemeinsam diskutiert und anhand von eigenen Projekten reflektiert. //

1 Day




Service Design & HR:

Mastering Employee Experience

2 Day Course in cooperation with EMERGIZE

Location Munich, Dates coming soon

2 Days


Service Design & HR

master employee exoerience

The side effect of Service Design is cultural change
— Jenny Bauschmid@eon